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FAQ
​How Do I Place An Order?
Placing an order is simple. Browse our collections and add your chosen pieces to the cart. When you’re ready, click the checkout button and follow the steps to enter your details. You’ll receive a confirmation email once your order has been placed successfully. If you need help, you can contact us directly and we’ll be happy to guide you through the process.
Payment and Shipping
We accept all major debit and credit cards, as well as secure online payment methods. Once your order has been processed, you’ll receive a shipping confirmation with tracking details. Standard UK delivery usually takes 3–5 working days, while international orders may take longer depending on location. If you need your jewellery sooner, please get in touch to arrange express shipping.
​Secure Ordering & Payment Options
Your security is important to us. Our website uses encrypted payment systems to ensure your details remain safe at all times. We never store card information, and all transactions are processed through trusted, secure providers. You can shop with confidence knowing your order is fully protected.
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Returns & Refunds
We hope you’ll love your jewellery, but if for any reason you’re not completely satisfied, you may return unworn items within 14 days of receiving your order for a refund or exchange. Please note that custom or personalised pieces are non-refundable. To start a return, simply contact us and we’ll provide the details.
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Jewellery Care
To keep your jewellery looking its best, we recommend removing pieces before showering, swimming, or exercising, as water and chemicals can dull the finish over time. Avoid spraying perfumes or applying lotions directly onto your jewellery. When not being worn, store your pieces in a soft pouch or jewellery box to prevent scratches. A gentle polish with a soft cloth will help maintain the shine.
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Gift Orders & Packaging
Yes, our jewellery makes a beautiful gift. All pieces come in branded packaging, and we can add a personalised gift message on request. If you’d like us to send an item directly to the recipient, just let us know at checkout.
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Repairs and Warranty
All our jewellery is carefully checked before being sold to ensure it is of good quality. As our pieces are pre-loved, natural signs of age and wear are part of their character. If an item arrives damaged or not as described, we will offer a refund or replacement. General wear and tear over time is not covered, but we can advise on care and maintenance.