TIMELESS JEWELLERY

Dispatch Times

Orders are carefully packed and dispatched within 2 to 3 working days of purchase. Each piece is checked before posting to ensure that it reaches you in perfect condition.

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UK Delivery

We aim to prepare and dispatch your order promptly and carefully.
Standard Tracked Shipping: £3.95. Estimated delivery: 3 to 5 working days. Standard Tracked Shipping is free on orders over £50.
Express Tracked Shipping: £5.95. Estimated delivery: 1 to 2 working days.
All jewellery is carefully checked and securely packaged before dispatch.UK Delivery​

 

International Delivery

International delivery is available to selected countries. Estimated delivery times and costs vary depending on the destination and are shown at checkout. International orders may be subject to customs duties, import taxes or local charges applied by the destination country.

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Delivery Costs

Delivery costs are calculated automatically at checkout according to the delivery location and selected service.

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Packaging

Each piece is carefully presented in eco conscious packaging and a Timeless Jewellery pouch or box. This makes it ready for gifting while keeping the jewellery protected.

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Lost or Delayed Parcels

If your parcel is delayed or appears to be missing, please contact contact@timelessjewellery.net

We will contact the delivery provider and work with you to locate the parcel or arrange an appropriate resolution.

Change of Mind Returns

You have 14 days from the day after receiving your order to tell us that you wish to cancel your purchase. You then have a further 14 days to return the item to us. Items should be unworn, undamaged and returned with their original packaging where reasonably possible. Exchanges are subject to availability.

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How to Return an Item

Please email contact@timelessjewellery.net with your order number and details of the item you wish to return. We will provide the return address and instructions. Customers are responsible for change of mind return postage. We recommend using an appropriate postal service and retaining proof of postage.

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Refunds

Refunds will be issued through the original payment method within 14 days of receiving the returned item or evidence that it has been posted, whichever happens first. The refund will include the item price and the cost of standard delivery. Any additional amount paid for express or premium delivery will not be refunded.

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Earrings and Personalised Items

Earrings supplied in sealed hygiene packaging cannot be returned after the hygiene seal has been broken, unless they are faulty, damaged or not as described. Custom made or personalised items cannot be returned because of a change of mind. This does not affect your rights if an item is faulty, damaged or not as described.

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Faulty, Damaged or Incorrect Items

Please contact us if your item arrives faulty, damaged, incorrect or not as described. We will arrange an appropriate refund, repair or replacement and cover reasonable return postage where applicable.

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Nothing in this policy affects your statutory rights.

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Contact

For delivery questions, return requests or special delivery requirements, please email contact@timelessjewellery.net before placing your order.